Good day all. The Anger Central offices have been offline for the last two days. We recently upgraded our internet service, and as part of the process, I had to power cycle our router and modem.
As expected, it all went horribly, horribly wrong and we were offline for 2 days. Once I realized that our connection wasn’t coming back up, I contacted our provider’s support number. Now through all this, I had no problem with the support desk. They answered the phones in a timely manner and did everything they could with the tools they were provided with.
However, nothing worked and so a service call was required. This is where the issues began. First, they couldn’t provide a window of less then 10 hours. I asked that the tech call me when he was about 15 minutes out so I could be there ready to assist. This was on Sunday night. Monday came and went with no call from a tech.
Needless to say, I was not a happy camper, and the Angry Webmaster was living down to his name. I called again this morning, (Tuesday), and they made sure someone was coming out. I got the call and was ready when the tech arrived. He was a nice, competent fellow.
It turned out the modem was an older model and it had known issues with power cycling. Basically, it fried when I power cycled it Monday might. He installed a new one, (Firmware upgrades to happen tonight), and we’re back online with the upgraded service.
This is the first real issue we’ve had with our new provider since we signed up with them a year ago. I’m hoping they can take some corrective actions regarding the scheduling of service calls and communications with the clients. At least now the Loudmouth in Charge can start posting new rants. He was using his phone as a hotspot and eating up the data plan just to post what he had in the queue.
Thank you
(2 votes, average: 5.00 out of 5)
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~The Angry Systems Administrator~
